Volunteer Engagement Coordinator / Second Harvest Food Bank Nashville

Stand Up Nashville•Nashville, TN

16d•Onsite

About The Position

The Volunteer Engagement Coordinator greets, trains, motivates, and manages volunteers performing food-sorting activities in a warehouse environment. The role engages individuals and groups throughout their projects to support volunteer satisfaction and advances the organization’s commitment to diversity, inclusion, and belonging. The coordinator leads volunteers through food sorting, repackaging, and assembly projects; trains them on food safety, warehouse safety, and sorting requirements; and provides facility tours and information about the organization’s mission, events, and campaigns. The role also prepares project workspaces and supplies, ensures projects are completed correctly and efficiently, and maintains food safety standards by cleaning workspaces after each shift. The position supports inventory control by coordinating daily with Operations on palletized food and supplies, following product-transfer procedures, scanning and labeling completed pallets, reporting production status, conducting cycle counts, and submitting pallet-drop requests. The coordinator uses manual and electric pallet jacks daily and a forklift (tow motor) weekly. The coordinator manages court-ordered community service volunteers, assigns volunteers to other departments as needed, tracks service hours, dismisses volunteers who do not meet job requirements, and confirms completed hours for court, school, and corporate volunteers. The role may also manage volunteers at off-site fundraisers and food drives and perform other duties as assigned. Staff schedules vary to provide coverage when volunteers are available. Listed schedule options are Tuesday, Wednesday, or Thursday from 7:55 a.m. to 12:00 p.m. or 4:45 p.m. to 8:30 p.m., and Friday or Saturday from 7:55 a.m. to 4:30 p.m. Occasional daytime travel of up to 5% of the work week is required within the local service area and to and from the Main Distribution Center in Nashville, Tennessee, as needed. In declared federal, state, or local emergencies, the organization may be considered an essential business service and emergency responder. Employees may be required to perform regular or emergent duties on-site, with employee safety balanced against business and community needs.

Requirements

High school diploma or equivalent.
At least 2 years of related experience and/or training.
Strong verbal, non-verbal, and written communication skills, including active listening.
Strong customer service and interpersonal skills.
Ability to delegate and coordinate tasks while keeping people focused and motivated.
Excellent time-management skills.
Flexible, reliable team-player approach.
Ability to organize work, set priorities, exchange information efficiently, and manage one’s own time effectively.
Ability to collaborate with and present to diverse audiences in a variety of settings.
Comfort working in a warehouse environment.
Current driver’s license and automobile insurance.
Acceptable pre-hire professional reference feedback, criminal background check, and Motor Vehicle Record results.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead volunteer groups through food sorting, repackaging, and assembly projects.
Train volunteers in food safety, warehouse safety, and food-sorting requirements.
Motivate and supervise volunteers and engage with them to support satisfaction.
Provide facility tours and educate volunteers about the organization’s mission, events, and campaigns.
Assign volunteers to other departments as requested.
Manage volunteers at off-site fundraisers and food drives.
Set up workspaces and prepare supplies for assigned projects.
Ensure projects are completed correctly and efficiently and clean workspaces after each shift to meet food safety standards.
Coordinate daily with the Operations department regarding movement of palletized food and needed supplies.
Follow inventory-control procedures for product transfers.
Scan and label completed pallets and report inventory production status in daily reports.
Conduct cycle counts for products stored in volunteer sort rooms.
Complete and submit pallet-drop request forms.
Use manual and electric pallet jacks daily and a forklift (tow motor) weekly.
Manage court-ordered community service volunteers, including assigning them to other departments as needed.
Track service hours, dismiss volunteers who do not meet job requirements, and confirm completed hours for court, school, and corporate volunteers.
Perform other duties as assigned.