Volunteer Engagement Coordinator

GIRL SCOUTS OF MINNESOTA AND WISCON•Saint Paul, MN

3d•$23 - $24

About The Position

Girl Scouts River Valleys (GSRV) seeks an empathetic, creative, and driven Volunteer Engagement Coordinator to support volunteer development, management, and retention across assigned communities. The coordinator recruits, engages, coaches, and appreciates volunteers and supports council-wide initiatives, including recruitment, product programs, and membership retention. The position has no direct people-management responsibilities but has a significant impact on outcomes, relationships, and the experiences of girls, volunteers, and partners. The role involves building expertise and relationships in assigned communities, maintaining regular contact with volunteers, mediating conflicts, helping families find troop placements, tracking recruitment and retention, and collaborating with staff and volunteers on community needs and council campaigns. The coordinator applies a diversity, equity, inclusion, access, and racial justice lens to interactions and projects and contributes to GSRV’s goal of becoming an anti-racist organization. This is a full-time, non-exempt position reporting to the Volunteer Engagement Manager. The hiring range is $23.15–$24.00 per hour. Work takes place in the office and independently off-site, both in person and virtually, with a varied and flexible schedule that frequently includes nights and weekends. The position requires regional travel, including long-distance travel and occasional night driving. The employee must be able to attend off-site activities and occasionally lift or move up to 35 pounds.

Requirements

Bachelor’s degree with at least two years of professional work experience, or an equivalent combination of experience and education.
Experience working with volunteers; experience recruiting and managing volunteers or staff is preferred.
Experience working effectively with diverse racial, cultural, and geographic communities.
Strong verbal and written communication skills across diverse audiences.
Proficiency in Microsoft Office Suite, including Teams and Outlook.
Organizational skills and ability to manage multiple projects, tasks, and deadlines in a fast-paced environment.
Problem-solving mindset and collaborative approach.
Ability to work a varied, flexible schedule, both in person and virtually, including frequent nights and weekends.
Valid driver’s license and insurance, and ability to provide personal transportation or use council-provided vehicles.
Ability to travel long distances and make occasional trips to meet volunteers in the geographic region; most travel is same-day, but driving at night may be required.
Ability to work in an office setting and independently off-site, attend off-site meetings and activities, and occasionally lift or move up to 35 pounds.

Nice To Haves

Bilingual skills, particularly Spanish, Hmong, or Somali.
Project management skills or interest in developing them.
Experience with Canva, Monday.com, EMMA, and Salesforce.

Responsibilities

Recruit, onboard, support, coach, and appreciate volunteers in assigned communities.
Build relationships and develop expertise in assigned communities, and share insights to support council-wide initiatives.
Maintain regular contact with volunteers by phone, email, virtual meetings, and community events, adapting to different communication styles, preferences, and cultural differences.
Investigate and mediate conflicts between volunteers, families, and other Girl Scout members with empathy and cultural awareness.
Coordinate with families and volunteers to find appropriate troop placement options for new youth members.
Monitor recruitment and retention metrics, adjust strategies as needed, and regularly update tracking tools.
Understand the needs and opportunities of assigned communities and take appropriate action with volunteers and other staff teams.
Promote and support council-wide campaigns as assigned.
Apply a diversity, equity, inclusion, access, and racial justice lens to interactions and projects, helping advance the goal of becoming an anti-racist organization.
Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.
Participate in all-staff meetings, staff in-service training, and other meetings.
Represent and articulate GSRV’s desired image and position to internal and external audiences.
Conduct activities with a high degree of cultural competency and support the council’s commitments to diversity, equity, inclusion, access, racial justice, and anti-racism.
Contribute to a cohesive, flexible, and productive staff environment that reflects Girl Scout values and provides high-quality customer service.
Subscribe to the principles of the Girl Scout Movement.