Volunteer & Community Engagement Coordinator

Synergy Services•Kansas City, KS

About The Position

The Volunteer & Community Engagement Coordinator supports the School, Youth and Family Services (SYF) programs and operations, including the Youth Resiliency Center, Synergy House, Transitional Living and Maternity Group Home Programs, and School Based Integrated Services. Under the direction of the Program Manager, Youth Resiliency, Outreach and Crisis Services, the coordinator focuses on in-kind donations, volunteer and community engagement, and securing resources that meet program and client needs. The role builds relationships with community partners, businesses, and volunteer groups, and works with Program Managers and agency leadership to identify needs and ensure resources are used effectively. The coordinator manages volunteer recruitment, screening, orientation, training, assignments, engagement, retention, records, and recognition. The position also coordinates client enrichment activities, special events, donation drives, donated goods and services, and community partnerships. The role supervises volunteers and ensures volunteer activities and donation coordination comply with agency policies, confidentiality requirements, and program safety standards. Participation in Performance and Quality Improvement activity is required, along with other duties as assigned.

Requirements

Associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or experience in a social services agency.
Medical Technician Certification.
CPR/First Aid Certification.
Valid Class E driver's license.
Ability to drive a van carrying up to fifteen passengers.
Ability to type and use computer software, including Windows, Word for Windows, and Outlook.
Knowledge of Division of Family Services and terminology used in a psychological setting.
Ability to work collaboratively and communicate effectively with team members at all levels.
Strong organization and attention to detail.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively to groups and individuals.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and interpret bar graphs.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions.
Ability to regularly stoop, kneel, crouch, or crawl; frequently stand, walk, handle objects, reach, and taste or smell; and occasionally sit and climb or balance.
Ability to frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Prior experience with volunteer coordination or recruitment.

Responsibilities

Develop and manage volunteer recruitment, screening, orientation, training, engagement, and retention activities.
Coordinate volunteer assignments and activities across programs according to identified needs.
Maintain volunteer records, track volunteer hours and contributions, and provide reports as needed.
Develop volunteer recognition and appreciation activities.
Work with Program Managers to ensure volunteer activities are appropriate, meaningful, and supportive of program operations.
Plan and implement recreational, educational, seasonal, and enrichment activities for clients and families.
Organize special events, holiday celebrations, family activities, and other opportunities that promote connection and client well-being.
Coordinate seasonal donation drives and resource initiatives for items such as school supplies, clothing, and holiday gifts.
Coordinate community partners, volunteers, donations, supplies, and event logistics for activities and initiatives.
Ensure activities are responsive to client needs, developmentally appropriate, trauma-informed, and consistent with program goals.
Identify program needs for donated goods, services, and other resources in collaboration with Program Managers.
Cultivate and maintain relationships with businesses, community organizations, and individual donors to secure in-kind contributions.
Coordinate the receipt, inventory, storage, tracking, and distribution of donated goods and services.
Ensure donated items meet program needs, quality standards, and agency policies.
Develop and maintain relationships with community partners, businesses, civic organizations, schools, and volunteer groups to increase support for Synergy programs.
Identify opportunities for community partnerships, donation drives, volunteer projects, and other activities that support program and client needs.
Represent Synergy at appropriate community events and activities to promote volunteer engagement and in-kind giving.
Collaborate with Advancement and program leadership to coordinate community engagement and strengthen partnerships.
Coordinate relationships with neighborhood associations near residential locations.
Coordinate volunteer and in-kind donation activities across SYF programs in collaboration with Program Managers and agency leadership.
Collaborate with other departments to support appropriate and efficient use of donated resources.
Assist with special projects and activities that enhance program services and client experiences.
Ensure volunteer activities and donation coordination comply with agency policies, confidentiality requirements, and program safety standards.
Participate in Performance and Quality Improvement activity and perform other duties as assigned.
Supervise volunteers, including recruitment, screening, orientation, training, engagement, and retention.