Animal Services Volunteer & Community Engagement Coordinator

County of Wake, NC•Raleigh, NC

1d•$27 - $35•Onsite

About The Position

The Wake County Animal Center is seeking an outgoing, enthusiastic, and creative Volunteer & Community Engagement Coordinator to lead a volunteer program of approximately 200–250 active volunteers, develop community engagement initiatives, represent the center at public events, and help connect homeless pets with adopters. The role serves as a community ambassador, mentor, educator, event coordinator, storyteller, and advocate for animals and the people who care for them. It includes substantial administrative and leadership responsibilities and supports compassionate animal care, community engagement, and positive outcomes for pets and people. The Wake County Animal Center is an open-admission shelter operated by Wake County Government. It takes in approximately 11,000–12,000 animals annually, including stray, abandoned, and surrendered pets from Wake County. The position is based at Wake County Animal Control in Raleigh, North Carolina. The schedule is five eight-hour shifts, with flexibility, and evening and weekend availability is required. The hiring range is 27.20–34.92; the posting does not specify the pay period or currency. In emergencies, the employee may be expected to participate in preparedness and response operations, including temporary assignments with different duties, hours, or work locations.

Requirements

High school diploma or GED; equivalent education and experience are accepted.
Three years of experience in animal center operations.
Valid driver's license and a safe driving record.
Self-starter who demonstrates a high degree of accountability.
Excellent time-management skills and ability to complete assigned tasks and shared responsibilities in a timely manner.
Solid interpersonal skills; outgoing, patient, professional, and able to have difficult conversations with a variety of people.
Familiarity with the care and humane handling of shelter animals, such as dogs, cats, and small animals.
Proficient knowledge of Microsoft Office, especially PowerPoint, Excel, and Outlook, and comfort learning and using online information systems.
Ability to assess situations, data, and circumstances and develop action plans to accomplish objectives.
Knowledge of social media for volunteer recruitment, communication with program participants, and promotion of animals for adoption.
Evening and weekend availability is required.
Include all prior work experience on the application and resume.

Nice To Haves

Three years of animal sheltering experience.
Two years of animal training experience.
Intermediate to advanced knowledge of Microsoft Office, social media, and recording software.
Experience with public speaking.
Experience with Better Impact volunteer management software.
Multilingual ability.

Responsibilities

Lead, support, and grow a volunteer program of approximately 200–250 active volunteers.
Develop engaging training, educational, and instructional content.
Manage media appearances to promote adoptable animals and shelter events.
Coordinate and attend public engagement events.
Develop and maintain mutually beneficial relationships with stakeholder groups.
Maintain records and statistical reports.
Communicate with volunteers by email, telephone, and social media.
Assist with special projects and serve as backup to the Animal Services Community Initiatives Manager.
Develop new initiatives for the Volunteer Program and champion them through completion.
In emergencies, participate in preparedness and response operations, which may include temporary assignments, relevant exercises, and regular preparedness training.