VL Contracts and Sol Spec

Connection • Keene, NH

18d • $23 - $29

About The Position

The VL Contracts and Solutions Specialist works under minimal supervision of the Manager and Supervisor, Software Contracts and Solutions Support, escalating exceptional issues for management review or approval. In a call center environment, using a call tracker system, the specialist supports Sales affiliates by creating and submitting high-level, customer-specific contracts for Connection’s Tier 1 vendors and managing agreement data and related purchasing activities. The role provides Account Managers and other internal customers with volume licensing program guidance, information, and value-added solutions throughout the sales life cycle.

The specialist maintains knowledge of vendor programs and contract procedures in the assigned segment to ensure licensing complies with vendor program requirements and company audit controls. The position also develops internal processes and documentation, identifies opportunities to improve processes, responds to requests in a timely manner, and maintains resources for Sales and related teams. Where applicable, departmental processes must comply with relevant Sarbanes-Oxley controls.

Requirements

• Intermediate Microsoft Excel skills, including the ability to create formulas, tables, and charts.
• Proficiency in Microsoft Outlook and the ability to compose and send professional emails.
• Advanced knowledge of CRM or ERP systems.
• Intermediate database knowledge for auditing and updating information.
• Proven experience with contractual volume licensing and an understanding of IT asset management.
• Ability to routinely solve familiar problems using established solutions.
• Intermediate understanding of sales or product procurement operations and the ability to follow and improve vendor-segment processes while maintaining controls.
• Attention to detail when composing, entering, and proofreading professional business materials.
• Discretion, good judgment, and the ability to work in a confidential executive environment while representing the company.
• Ability to identify process improvements and system enhancements in a changing environment.
• Advanced systematic reasoning skills, including defining problems, collecting data, establishing facts, and drawing valid conclusions.
• Analytical ability to draw systematic and rational conclusions from data.
• Meticulous attention to detail and ability to proofread for accuracy.
• Strong organization and documentation skills, including anticipating problems, planning schedules, and monitoring work according to priorities and deadlines.
• Excellent customer service skills and ability to prioritize and multitask in a fast-paced environment.
• Customer-oriented approach, including the ability to listen and anticipate customer needs.
• Authorization to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Handle entry-level to complex purchasing activities according to customer vendor contracts, agreements, and program rules.
• Audit purchase orders and supplied information for compliance with vendor program specifications, internal controls, and accuracy.
• Validate customer eligibility and pricing requirements for vendor programs.
• Research and resolve processing issues with vendors and obtain vendor authorizations for customer returns.
• Provide service through call center, case management, and email requests, and manage vendor notifications.
• Use vendor-supplied resources and tools.
• Complete and submit vendor contracts to fulfill sales order obligations, identify potential issues in contract creation, and avoid broken contracts.
• Process contract updates, including changes to channel partner and contact information, and manage associated documents.
• Develop and present documentation and data that meet Sales and customer needs.
• Manage and maintain the VLP database, reports, and price sheets supporting the licensing business.
• Create cases and reports for annuities and renewals, and prepare annual true-up forms using current company templates.
• Develop and maintain licensing resources for Sales and related teams, including cheat sheets, Sales Hub documentation, agreement lists and logs, vendor program resources, and system tool resources.
• Participate in team goals and identify process improvements and enhancements.
• Identify gaps in licensing resources and documentation and work with the Manager and Supervisor to develop training and resource updates for team members, Sales, and Sales Support.
• Present licensing-focused training sessions supporting Sales and Product Management initiatives.
• Keep the Team OneNote Notebook current with vendor and program information, team processes, and communication notes.
• Build and maintain relationships with vendors and Sales teams, including Business Development Managers, vendor solutions specialists, the Renewals Desk, and Microsoft COE.
• Attend internal and external training sessions and webinars to increase knowledge of supported vendor programs and procedures.
• Act as an escalation resource for supported customers with questions about licensing programs.
• Propose improved processes based on unique business drivers and pursue strategies to enhance the end-customer experience related to licensing.
• Perform other duties and special projects as assigned.

Benefits

• Competitive compensation.
• 401(k) plans.
• Medical insurance.
• Free therapy visits, mental health coaching, tools, and meditation resources.
• Paid time off that includes vacation, sick time, Wellness Time Off, and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed