Food Server-Sol

Xperience Restaurant Group (XRG) • Newport Beach, CA

12h

About The Position

The Food Server welcomes guests, accurately takes food and beverage orders, and ensures orders are delivered promptly to guests’ satisfaction. The role involves providing menu, pricing, and allergen information; cultivating repeat business; processing orders and payments through a POS system; responding to guest concerns; and maintaining safety, sanitation, and service standards. Servers also replenish stock, complete opening, running, closing, and checkout duties, report incidents or hazards to management, and perform additional assigned tasks.

The position is in a fast-paced, high-volume, full-service restaurant. Work may take place indoors and/or outdoors, with exposure to hot or cold surfaces, steam, wet floors, varying noise levels, crowds, and smoke. Shifts vary and include days, nights, weekends, and holidays.

Requirements

• Proof of eligibility to work in the United States.
• Valid driver’s license.
• At least 21 years of age.
• Possess or be able to obtain all state-required work cards.
• At least two years of related experience.
• Experience with POS systems.
• Familiarity with beer and spirits.
• Knowledge of proper lifting techniques, guest relations, sanitation and safety, safe alcohol service, and full-service restaurant operations.
• Ability to communicate effectively and assertively in English, verbally and in writing, with staff, clients, and the public.

Nice To Haves

• High school diploma preferred.

Responsibilities

• Provide accurate and thorough information about menu items, pricing, and allergens.
• Recognize and cultivate regular guests and repeat business.
• Take and enter orders promptly and accurately using the POS system.
• Ensure food and drinks are served immediately and according to specifications.
• Replenish necessary stock during the shift.
• Move furniture and equipment as directed by management.
• Respond to guest concerns and complaints, correct errors or resolve complaints, and escalate matters to management when necessary.
• Follow safety and health department procedures, state and federal liquor laws, and company safety and sanitation standards.
• Prepare guest checks using POS terminal functions and process payments by cash, credit card, venue comps, and other tender types.
• Collect required guest signatures and promptly close guest checks.
• Accurately account for monies, follow independent banking procedures, and legibly sign cash-out slips.
• Complete check-out procedures.
• Clean spills immediately and place trash in proper receptacles.
• Inform management of complaints, comments, or incidents.
• Complete nightly, weekly, opening, running, and closing duties.
• Report equipment failures and safety hazards to management immediately.
• Assist with or complete additional tasks as assigned.

Benefits

• Competitive pay, plus tips opportunity.
• Flexible hours.
• Career growth opportunities and promotion from within.
• Team member dining discounts for the employee and up to five guests.
• Employee referral program.
• Credit union benefits, including checking and savings, loans, and financial education.
• Discounted partner rates on theme parks, travel, apparel, sports tickets, and more.
• Sick time in eligible states.
• Health insurance for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed