Food Server

Zachry Corporation • San Antonio, TX

10d • Onsite

About The Position

The Food Server provides attentive, knowledgeable, and courteous service to guests throughout the hotel’s dining outlets, lounges, and service areas. The role includes taking food and beverage orders, delivering exceptional guest service, maintaining dining standards, and creating memorable guest experiences in a full-service hotel environment. The Food Server supports efficient operations and guest satisfaction through professionalism, teamwork, and hospitality excellence.

The position is with Nectarie Cafe at The Monarch San Antonio, a 200-room boutique hotel with multiple food and beverage concepts. The role may also support banquet and special event operations as needed.

Requirements

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to stand, walk, and carry trays for extended periods.
• Strong attention to detail and commitment to service excellence.
• Team-oriented mindset and ability to collaborate effectively.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Professional appearance and demeanor.
• Food Safe Serve/Texas Food Handlers Certification required.
• TABC certification required and must be maintained.

Nice To Haves

• Previous restaurant, banquet, or hospitality service experience preferred.
• Experience in a luxury or full-service hotel environment preferred.

Responsibilities

• Welcome guests and provide a professional, engaging dining experience.
• Present menus, answer questions, and recommend items based on guest preferences.
• Take accurate food and beverage orders and enter them into the POS system.
• Deliver food and beverages according to service standards, ensuring accuracy and presentation quality.
• Monitor tables, anticipate guest needs, refill beverages, and clear used items promptly.
• Communicate dietary restrictions, allergen information, and special requests accurately to kitchen and service teams.
• Prepare guest checks accurately and process payments according to hotel procedures.
• Coordinate with bartenders, food runners, hosts, bussers, and kitchen staff to maintain smooth service flow.
• Assist with resetting tables and maintaining a clean, organized dining environment.
• Maintain knowledge of menus, daily specials, beverages, wines, and promotions.
• Use suggestive selling techniques to enhance guest satisfaction and revenue opportunities.
• Follow food safety, sanitation, hygiene, and alcohol service standards, including TABC compliance.
• Maintain cleanliness and organization of service stations and dining areas.
• Participate in pre-shift meetings and communicate updates, guest needs, and service priorities.
• Support banquet and special event operations when needed.
• Complete opening and closing side work, including stocking, cleaning, and organizing supplies.
• Maintain professional appearance and comply with uniform and grooming standards.
• Report maintenance concerns, spills, and safety hazards promptly to management.
• Perform other duties as assigned to support Food & Beverage operations.
• Maintain reliable and consistent attendance as an essential function of the role.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k).
• Paid leave.
• Bonus program.
• Company-paid short-term and long-term disability insurance.
• Employee assistance program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED