Host - Sol
About The Position
The Host is responsible for warmly greeting guests when they arrive, promptly seating them, and bidding them farewell while inviting them to return. The role supports smooth restaurant operations by managing table rotation and availability, assisting guests with drinks and seating, answering calls, keeping the host stand organized, and addressing guest concerns. The Host also completes assigned opening, running, and closing side work and assists teammates as needed. This position works in a fast-paced, high-volume, full-service restaurant, indoors and/or outdoors, where conditions may include hot or cold surfaces, steam, wet floors, varying noise levels, crowds, and smoke. Shifts vary and may include days, nights, weekends, and holidays. Physical activities include extended periods of walking and standing, repetitive movements, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and pushing or lifting up to 50 pounds.
Requirements
- Proof of eligibility to work in the United States.
- Valid driver’s license.
- At least 18 years of age.
- Possess or be able to obtain all state-required work cards.
- At least one year of related experience.
- Familiarity with OpenTable.
- Knowledge of proper lifting techniques.
- Guest relations skills.
- Knowledge of sanitation and safety.
- Knowledge of safe alcohol service.
- Familiarity with full-service restaurant operations.
- Ability to communicate effectively and assertively in English, verbally and in writing, with staff, clients, and the public.
Nice To Haves
- High school diploma preferred.
Responsibilities
- Greet guests immediately upon arrival.
- Inform guests when their table is ready and invite them to the table.
- Carry guests’ drinks from the bar area to their seats or tables and transfer their tab to the table if needed.
- Pull out chairs and tables to help guests sit down.
- Answer calls promptly and politely.
- Rotate seating among tables to maximize guest turnaround and maintain a smooth restaurant flow.
- Keep the host stand organized and stocked.
- Move furniture and other items as directed by management, including tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment.
- Tour the restaurant at intervals to identify empty tables.
- Respond to guest concerns and complaints, correct errors, or resolve complaints while maintaining a positive attitude; escalate to management when necessary.
- Complete assigned opening, running, and closing side work.
- Assist teammates with opening, running, and closing side work upon request.
- Complete additional tasks as assigned.
Benefits
- Competitive pay.
- Flexible hours.
- Career growth opportunities and promotion from within.
- Team member dining discounts for the employee and up to five guests.
- Employee referral program.
- Credit union benefits, including checking and savings accounts, loans, and financial education.
- Discounted rates on theme parks, travel, apparel, sports tickets, and more.
- Sick time in eligible states.
- Health insurance for full-time team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
