Visual Support Captain, Promenade Bolingbrook - Full Time
About The Position
As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. You will create compelling visual presentations using mannequin placement and visual displays to convey current trends and seasonal campaign messages. The role also includes supporting merchandising teams, assisting customers, maintaining store presentation and readiness standards, and performing sales or other support duties in addition to visual responsibilities. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays.
Requirements
- 1–2 years of retail merchandising and/or visual display experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- Ability to interpret, lead, and execute visual merchandising directives.
Nice To Haves
- Art, design, or creative background.
- Awareness of current fashion trends.
Responsibilities
- Lead a compelling visual presentation in the store to support a proactive, solution-oriented, customer-centric culture.
- Demonstrate understanding of trend messaging and seasonal fashion trend statements.
- Collaborate with, guide, and support merchandising teams in completing their workload.
- Update and maintain mannequin and visual presentations that uphold the Macy's brand, and create three-dimensional visual merchandising displays.
- Greet and assist customers with locating and retrieving items, and make appropriate partnerships for assistance when necessary.
- Understand store products, services, loyalty programs, and Macy's point-of-sale systems, and use that knowledge to help customers find what they need and suggest additional items.
- Provide a high level of customer service through problem-solving and customer-focused resolutions.
- Ensure accurate promotional presentation, placement of key merchandise, merchandising standards, proper fixture utilization, and merchandising techniques.
- Maintain high customer-readiness standards and a clean, neat, accessible, easy-to-shop store environment.
- Perform sales and/or support duties in addition to direct visual responsibilities.
- Work with all levels of store partners and in alignment with Regional Visual leaders.
- Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that supports a positive customer experience, process improvement, and alignment with merchandising guidelines.
- Educate colleagues on basic merchandising and visual presentation.
- Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
