Visual Support Captain, Greenbrier - Full Time

Macy's•Chesapeake, VA

2d•$18 - $28

About The Position

As a Visual Support Captain, you will support Macy’s initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. You will create compelling visual presentations using the placement and composition of mannequins and visual displays to communicate current trends and seasonal campaign messages. The role also includes customer assistance and sales or support duties in addition to direct visual responsibilities.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Ability to work as a self-starter and adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
Ability to interpret, lead, and execute visual merchandising directives.
1–2 years of retail merchandising and/or visual display experience.

Nice To Haves

Art, design, or creative background.
Awareness of current fashion trends.

Responsibilities

Lead compelling visual presentations in the store and help build a proactive, solution-oriented, customer-centric culture.
Demonstrate understanding of trend messaging and seasonal fashion trend statements.
Collaborate with, guide, and support merchandising teams in completing their workload.
Update and maintain mannequin and visual presentations that uphold the Macy’s brand, and create three-dimensional visual merchandising displays.
Greet and assist customers with locating and retrieving items, and partner with others for assistance when needed.
Understand store products, services, loyalty programs, and point-of-sale systems; use this knowledge to help customers find items and suggest additional products.
Provide high-level customer service through problem-solving and customer-focused resolutions.
Ensure accurate promotional presentations, placement of key merchandise, merchandising standards, proper fixture utilization, and use of merchandising techniques.
Maintain customer readiness standards and a clean, neat, accessible, and easy-to-shop store environment.
Perform sales and/or support duties in addition to direct visual responsibilities.
Work with all levels of store partners and in alignment with Regional Visual leaders.
Meet with People Leaders throughout the day to reassess workload and priorities, and provide ongoing feedback to improve customer experience and processes and align with merchandising guidelines.
Educate colleagues on basic merchandising and visual presentation.
Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.