Visual Support Captain, South Park - Full Time

Macy's•San Antonio, TX

2d•Onsite

About The Position

The Visual Support Captain supports Macy’s initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The role creates compelling visual presentations using mannequin placement and display composition to convey current trends and seasonal campaign messages. It also supports a customer-centric store culture, collaborates with merchandising teams, and performs sales and other support duties in addition to direct visual responsibilities.

Requirements

1–2 years of retail merchandising and/or visual display experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter able to adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
Ability to interpret, lead, and execute visual merchandising directives.
Ability to stand or walk around the store or department for prolonged periods, including at least two consecutive hours.
Frequent use of computers and handheld electronic equipment.
Ability to reach, including above eye level, crouch, kneel, stoop, climb ladders, and distinguish colors.
Ability to lift and move items weighing up to 25 pounds.

Nice To Haves

Art, design, or creative background.
Awareness of current fashion trends.

Responsibilities

Lead compelling visual presentations that support a proactive, solution-oriented, customer-centric store culture.
Demonstrate understanding of trend messaging and seasonal fashion trend statements.
Collaborate with, guide, and support merchandising teams in completing their workload.
Update and maintain mannequin and visual presentations that uphold the Macy’s brand.
Create three-dimensional visual merchandising displays.
Greet customers, help them locate and retrieve items, and partner with others when additional assistance is needed.
Use knowledge of store products, services, loyalty programs, and point-of-sale systems to help customers find products and suggest additional items.
Resolve customer issues with a high level of customer service and customer-focused solutions.
Ensure accurate promotional presentations, placement of key merchandise, merchandising standards, fixture utilization, and merchandising techniques.
Maintain customer-readiness standards and an accessible, clean, neat, easy-to-shop store environment.
Perform sales and/or support duties in addition to direct visual responsibilities.
Work with all levels of store partners and in alignment with Regional Visual leaders.
Meet with People Leaders throughout the day to reassess workload and priorities, and provide continuous feedback to improve customer experience and processes and align with merchandising guidelines.
Educate colleagues on basic merchandising and visual presentation.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.