Visual Support Captain, Greenbrier - Full Time

Macy's•Chesapeake, VA

2d•Onsite

About The Position

As a Visual Support Captain, you support Macy’s initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. You create compelling visual presentations using mannequin placement and display composition to convey current trends and seasonal campaign messages. You also help lead a customer-centric store culture, support merchandising teams, and perform sales and other support duties alongside your visual responsibilities.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
Ability to interpret, lead, and execute visual merchandising directives.
1–2 years of retail merchandising and/or visual display experience.
Ability to stand or walk around the store or department for prolonged periods, including at least two consecutive hours.
Frequent use of computers and handheld electronic equipment.
Ability to reach, including above eye level, crouch, kneel, stoop, climb ladders, and distinguish colors.
Ability to lift and move items weighing up to 25 pounds.

Nice To Haves

Art, design, or creative background.
Awareness of current fashion trends.

Responsibilities

Lead compelling visual presentations in the store and help build a proactive, solution-oriented, customer-centric culture.
Apply trend messaging and seasonal fashion trend statements to visual presentations.
Collaborate with, guide, and support merchandising teams in completing their workload.
Update and maintain mannequin and visual presentations that uphold the Macy’s brand.
Create three-dimensional visual merchandising displays.
Greet customers, help them locate and retrieve items, and partner with others when needed.
Use knowledge of store products, services, loyalty programs, and point-of-sale systems to assist customers and suggest additional items.
Resolve customer issues with a high level of service and customer-focused solutions.
Ensure accurate promotional presentations, merchandise placement, fixture use, and adherence to merchandising standards and techniques.
Maintain customer readiness and a clean, neat, accessible, easy-to-shop store environment.
Perform sales and support duties in addition to visual responsibilities.
Work with all levels of store partners and in alignment with Regional Visual leaders.
Meet with People Leaders to reassess workload and priorities and provide feedback that supports customer experience, process improvement, and merchandising guidelines.
Educate colleagues on basic merchandising and visual presentation.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice