Visual Support Captain, Ingram Park Mall - Full Time
About The Position
As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The role creates compelling visual presentations through the placement and composition of mannequins and visual displays to convey current trends and seasonal campaign messages. You will help lead a compelling visual presentation in the store, collaborate with merchandising teams, maintain visual displays and merchandising standards, and support customers with product and service needs. You will also perform sales and support duties in addition to direct visual responsibilities and educate colleagues on basic merchandising and visual presentation. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Self-starter able to adapt quickly to changing customer expectations and needs.
- Resourceful and able to adapt quickly to changing priorities and deadlines.
- Ability to interpret, lead, and execute visual merchandising directives.
- 1–2 years of retail merchandising and/or visual display experience required.
Nice To Haves
- Art, design, or creative background.
- Awareness of current fashion trends.
Responsibilities
- Lead a compelling visual presentation in the store and help build a proactive, solution-oriented, customer-centric culture.
- Demonstrate understanding of trend messaging and seasonal fashion trend statements.
- Collaborate with, guide, and support merchandising teams in completing their workload.
- Update and maintain mannequin and visual presentations that uphold the Macy's brand, and create three-dimensional visual merchandising displays.
- Greet and assist customers with locating and retrieving items, and make appropriate partnerships for assistance when needed.
- Understand store products, services, loyalty programs, and Macy's point-of-sale systems; use this knowledge to help customers find products and suggest additional items.
- Provide high-level customer service through problem-solving and customer-focused resolutions.
- Ensure accuracy of promotional presentations, key-item placement, merchandising standards, fixture use, and merchandising techniques.
- Maintain customer readiness standards and a clean, neat, accessible, easy-to-shop store environment.
- Perform sales and/or support duties in addition to direct visual responsibilities.
- Work with all levels of store partners and in alignment with Regional Visual leaders.
- Meet with People Leaders throughout the day to reassess workload and priorities, and provide continuous feedback to improve customer experience and processes and align with merchandising guidelines.
- Educate colleagues on basic merchandising and visual presentation.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
