Retail Customer Experience Associate, Ingram Park Mall - Full Time

Macy's•San Antonio, TX

6d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences and prioritize customer satisfaction across in-store and online touchpoints. You will make tailored product recommendations using knowledge of fashion, fit, and function; use digital tools to enhance the customer journey; drive cross-category sales; and build client relationships through outreach tools such as My Client and social media. You will work across departments and collaborate with colleagues, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, events, merchandise setup, and opening and closing procedures. The role involves preparing the sales floor, reviewing sales goals and product information, engaging customers, sharing loyalty-program benefits, and maintaining a clean and shoppable sales floor and fitting rooms. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, regular attendance, and punctuality, as well as the ability to perform the listed physical and technology-related tasks.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to handle electronic devices.
Ability to work independently and as part of a team, adapt to changing priorities, and show resourcefulness.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience is preferred.
Enjoy meeting people, learning about them, and sharing information.

Responsibilities

Create exceptional, personalized shopping experiences and engage with customers in-store and online.
Make tailored product recommendations and use digital tools to enhance the customer journey.
Drive cross-category sales and work toward daily sales goals.
Build customer relationships using outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Help keep the sales floor clean, organized, and prepared for customers; recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
Welcome and assist customers, share loyalty-program benefits, and provide a sincere closing interaction.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice