Retail Customer Experience Associate, Ocean County Mall - Full Time

Macy's•Toms River, NJ

2d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences across in-store and online touchpoints. You will engage customers, support cross-category sales, and use your knowledge of fashion, fit, and function to make product recommendations and enhance the customer journey with digital tools. You will work across different departments and build client relationships through tools such as My Client and social media. In collaboration with colleagues, store leaders, and brand partners, you will identify opportunities, resolve challenges, and improve the customer experience. You will also support store operations by maintaining floor readiness, executing events, setting up merchandise, and completing opening and closing procedures. Daily work includes reviewing sales goals and product information, greeting and assisting customers, maintaining sales floors and fitting rooms, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and thanking customers. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands as required by the position.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences and engage customers in-store and online.
Drive cross-category sales and support business goals by recommending products based on fashion, fit, and function.
Use digital tools to enhance the customer journey and build client relationships through My Client and social media.
Work across departments and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Welcome customers, build relationships, and share product and loyalty program information.
Maintain shoppable sales floors and fitting rooms; update signs and pricing and support merchandise moves.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet daily sales goals and support individual and store results.
Use register and handheld equipment to process transactions.
Attend to customers and colleagues with collaboration, honesty, and care.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.