Retail Customer Experience Associate, Mall of America - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with them across in-store and online touchpoints, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and leverage digital tools to improve the customer journey. The role works across different departments and may involve moving between multiple areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Success requires a positive attitude, strong communication skills, and a passion for high-caliber service. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product and promotion information, engaging customers, maintaining merchandise and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and collaborating with colleagues to meet individual and store goals.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Physical ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences by engaging customers across in-store and online touchpoints.
- Drive cross-category sales and support overall business goals.
- Use knowledge of fashion, fit, and function to recommend products and use digital tools to enhance the customer journey.
- Work across different departments and transition between areas as needed.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Prepare the sales floor by keeping it clean, organized, and ready for customers; review sales goals, new arrivals, top-selling items, trends, and promotions.
- Welcome customers and build relationships through friendly, personal conversations.
- Maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and provide a sincere closing interaction.
- Support colleagues through honest, caring, and collaborative teamwork, and work toward sales goals and continuous improvement.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
