Retail Customer Experience Associate, Southlake Mall - IN - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers. You will actively engage with shoppers in-store and online, prioritize customer satisfaction, drive cross-category sales, make tailored product recommendations, and use digital tools to enhance the customer journey. You will work across different departments and transition between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. A positive attitude, strong communication skills, and a passion for high-caliber service are important to success. Selling colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and prepare the sales floor for customers. They welcome customers and build personal relationships, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help customers complete their shopping experience, and work collaboratively to achieve sales and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities; able to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create exceptional, personalized shopping experiences and engage with customers across in-store and online touchpoints.
- Drive cross-category sales and achieve daily sales goals.
- Recommend products based on customers’ needs and knowledge of fashion, fit, and function; use digital tools to enhance the customer journey.
- Work across different departments and transition between multiple areas as needed.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Review sales goals and stay informed about new arrivals, top-selling products, trends, and promotions.
- Welcome customers, engage in personal conversations, and build relationships that encourage them to return.
- Maintain a shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
- Share loyalty program benefits and help customers complete their purchases.
- Support colleagues through honest, caring collaboration and contribute to individual and store results.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
