Seasonal Retail Sales Associate, Southlake Mall - IN

Macy's•Merrillville, IN

1d•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create positive holiday shopping experiences. You learn what customers need, offer personalized recommendations, and connect them with suitable products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and selling behaviors to meet sales goals, and help build customer trust and loyalty. The role is more than cashiering: customer service and sales are central to the work. You also help keep the shopping area clean, organized, and inviting. At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals and popular items, and keep current on trends and promotions. During the day, they welcome customers and create friendly, personal conversations. They maintain a shoppable space by merchandising new receipts, processing damages, testers, and selected merchandise returns to vendors, updating signs and pricing, and assisting with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and work to improve, achieve sales goals, and contribute to individual and store results. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver personalized, welcoming customer service and product recommendations.
Engage customers on the sales floor and in fitting rooms, using product knowledge and smart selling behaviors to achieve sales goals.
Build customer relationships and loyalty, share loyalty program benefits, and provide a courteous close to each interaction.
Help keep the sales floor clean, organized, and ready for customers.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Merchandise new receipts; process damages, testers, and selected merchandise returns to vendors; update signs and pricing; and support merchandise moves.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.