Seasonal Retail Commission Sales Associate - Fine Jewelry, Southlake Mall - IN

Macy's • Merrillville, IN

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

The role includes greeting customers, learning about sales goals, new arrivals, top-selling items, trends, and promotions, and maintaining an organized, shoppable sales floor. You process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. You use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience, promote credit accounts and loyalty benefits, and work toward sales, client, and protection plan goals.

This is a seasonal position at the Southlake Mall in Indiana. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week, but it does not specify the schedule classification for this role.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform required reaching, stooping, kneeling, crouching, and ladder climbing.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their needs and budgets.
• Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty, warranty, and credit programs and explain loyalty benefits to customers.
• Use point-of-sale technology and digital shopping tools to process transactions and support the customer experience.
• Maintain an organized, clean, shoppable sales floor and ensure merchandise is accurately presented, priced, and replenished.
• Support inventory processing, storage, fulfillment, merchandise moves, and asset protection.
• Participate in sales events, vendor training, ongoing training, and product education.
• Collaborate with teammates to support store results and operational excellence.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed