Seasonal Retail Commission Sales Associate - Fine Jewelry, Southlake Mall - GA

Macy's•Morrow, GA

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also supports loyalty and warranty programs, inventory and fulfillment activities, special events, merchandise security and accuracy, and department presentation and operational excellence. Colleagues prepare the sales floor, review goals and product information, and stay informed about trends and promotions. Throughout the day, they engage with customers, maintain an organized and shoppable space, process and replenish merchandise, update signs and pricing, and support merchandise moves. They promote loyalty benefits, provide a positive checkout and service experience, collaborate with teammates, and work to achieve individual and store results. This is a seasonal position at the Southlake Mall in Georgia. Schedules include weekend shifts, and availability may be needed for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Provide product recommendations and assist with fittings and digital shopping tools.
Use point-of-sale technology and digital tools effectively.
Meet the physical requirements of the role, including talking, lifting, frequent movement, standing, and reaching.
Stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide welcoming, personalized customer service and build lasting client relationships through consultative selling and use of the clientele program.
Demonstrate product knowledge and educate customers about fine jewelry, precious metals, gemstones, and luxury brands to help them select suitable items.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty benefits, warranty programs, and credit account openings to customers.
Support inventory, fulfillment, special events, merchandise processing, presentation, organization, storage, and replenishment.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
Update signs and pricing and support merchandise moves.
Use point-of-sale technology, digital tools, and clienteling tools to support sales, transactions, offers, and product launches.
Participate in vendor training, events, ongoing training, and vendor education.
Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice