Seasonal Retail Commission Sales Associate - Fine Jewelry, Southlake Mall - GA
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, participating in special events, and maintaining merchandise security, accuracy, and presentation. The role also involves maintaining an organized, shoppable sales floor; processing, storing, and replenishing stock; updating signs and pricing; using point-of-sale and digital tools; and collaborating with colleagues to achieve sales and operational goals. Schedules include weekend shifts, and availability for days, evenings, weekends, and holidays is required. Hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Deliver welcoming, knowledgeable, personalized customer service and build lasting client relationships.
- Use product knowledge to educate customers and recommend fine jewelry and watches that suit their preferences and budgets.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection programs; acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use clienteling tools to promote offers and product launches and participate in sales events.
- Support inventory, fulfillment, merchandise processing, storage, organization, and replenishment.
- Maintain accurate pricing and signage, merchandise security, asset protection compliance, and an impeccable, shoppable presentation.
- Use point-of-sale technology and digital shopping tools to complete transactions and enhance the shopping experience.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends, promotions, and product knowledge.
- Participate in vendor training, events, and ongoing education.
- Collaborate with teammates and support special events and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
