Retail Sales Associate, Southlake Mall - IN - Part Time

Macy's•Merrillville, IN

2d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, make personalized recommendations, connect them with appropriate products and services, and work toward sales goals through customer engagement and effective selling behaviors. You help create customer loyalty by building trust and making each visit meaningful. The role is more than cashiering and includes maintaining a clean, organized, inviting, and shoppable sales floor and fitting rooms. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. Throughout the day, they welcome customers, build personal relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Teamwork, honesty, care, collaboration, continuous improvement, and achieving individual and store results are important parts of the role. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. All schedules include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and willingness to adapt to changing priorities.
Ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide warm, personalized customer service and understand customers’ needs.
Recommend products and services and use effective selling behaviors to meet sales goals.
Build customer relationships and encourage loyalty through customer engagement.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain clean, organized, and shoppable sales floors and fitting rooms, including recovering merchandise.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits, ensure customers have what they need, and thank them for their visit.
Collaborate with colleagues to support customers and achieve individual and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice