Retail Customer Experience Associate, Southlake Mall - IN - Full Time

Macy's•Merrillville, IN

1d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences for customers in-store and online. You will engage shoppers across touchpoints, support customer satisfaction, drive cross-category sales, and use your knowledge of fashion, fit, and function to make tailored product recommendations. You will use digital tools and outreach channels such as My Client and social media to build client relationships. The role involves working across multiple departments and areas throughout the day, collaborating with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. In addition to service and selling, you will support floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily activities include reviewing sales goals, learning about new arrivals, products, trends, and promotions, engaging customers, maintaining sales-floor and fitting-room presentation, updating signs and pricing, supporting merchandise moves, and sharing loyalty program benefits. Colleagues are expected to work collaboratively, pursue sales goals, and continually learn and improve. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. This position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate comfortably with customers and colleagues.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create exceptional, personalized shopping experiences for customers in-store and online.
Engage with customers, build relationships, and support customer satisfaction across touchpoints.
Drive cross-category sales and work toward daily sales goals.
Recommend products based on customers’ needs and knowledge of fashion, fit, and function.
Use digital tools, My Client, and social media for customer engagement and outreach.
Work across departments and collaborate with peers, store leaders, and brand partners.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits and provide a thoughtful closing to customer interactions.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice