Retail Customer Experience Associate, Summit Mall - Full Time

Macy's•Akron, OH

4d•$15 - $22•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences by engaging with customers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and use digital tools to enhance the customer journey. The role involves working across different departments and transitioning between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Success calls for a positive attitude, strong communication skills, and a commitment to high-caliber service. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, products, trends, and promotions, and engage customers in friendly, personal conversations. They maintain the floor and fitting rooms, update signs and pricing, support merchandise moves, explain loyalty benefits, and work collaboratively toward individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. All schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to handle electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience is preferred.

Responsibilities

Engage customers across in-store and online touchpoints to create personalized shopping experiences and support customer satisfaction.
Drive cross-category sales and work toward daily sales goals.
Use knowledge of fashion, fit, and function to make tailored product recommendations and use digital tools to enhance the customer journey.
Work across multiple departments and areas throughout the day.
Build client relationships through outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Help keep the sales floor clean, organized, and prepared for customers; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share loyalty program benefits, assist customers through the end of their shopping experience, and thank them sincerely.
Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice