Retail Customer Experience Associate, Ocean County Mall - Full Time

Macy's•Toms River, NJ

4d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences and prioritize customer satisfaction across in-store and online touchpoints. You will engage customers, make tailored product recommendations based on fashion, fit, and function, use digital tools to enhance the shopping journey, and drive cross-category sales. You will work across different departments and build client relationships through outreach tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Selling colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. They welcome customers, build relationships through personal conversations, maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, help ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another, work toward sales goals, and learn from each other to achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start new ventures; ability to adapt to changing priorities and work independently as well as with a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands as required by the role.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences and engage customers across in-store and online touchpoints.
Make tailored product recommendations and use digital tools to enhance the customer journey.
Drive cross-category sales and work toward daily sales goals.
Work across multiple departments and adapt to changing priorities throughout the day.
Build client relationships through outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Welcome customers and build relationships through friendly, personal conversations.
Maintain a shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
Share loyalty program benefits and provide customers with attentive service through checkout and departure.
Support colleagues through honesty, care, and collaboration.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice