Retail Customer Experience Associate, Ocean County Mall - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in-store and online. You will prioritize customer satisfaction, engage with shoppers across touchpoints, drive cross-category sales, and use your knowledge of fashion, fit, and function to make tailored product recommendations. You will use digital tools to enhance the customer journey and work across different departments, often transitioning between multiple areas throughout the day. You will build client relationships through outreach tools such as My Client and social media, collaborating with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. The role involves preparing and maintaining the sales floor, reviewing sales goals and product and promotion information, welcoming and assisting customers, maintaining merchandise and fitting-room presentation, updating signs and pricing, and supporting merchandise moves. Colleagues are expected to share loyalty program benefits, work collaboratively, strive to meet sales goals, and continually improve. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to handle electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, adaptability to changing priorities, and ability to work independently and as part of a team.
Responsibilities
- Create personalized shopping experiences and engage with customers in-store and online.
- Drive cross-category sales and make tailored product recommendations based on fashion, fit, and function.
- Use digital tools to enhance the customer journey and outreach tools such as My Client and social media to build client relationships.
- Work across different departments and adapt to changing priorities throughout the day.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement and selling.
- Welcome customers, build relationships, share product information, and encourage return visits.
- Maintain a shoppable sales floor and fitting rooms; recover merchandise, update signs and pricing, and support merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and thank customers at the end of their shopping experience.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet sales goals and contribute to individual and store results.
- Support colleagues through honesty, care, and collaboration.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
