Receiving Support Captain, Ocean County Mall - Full Time
About The Position
The Receiving Support Captain is an elevated hourly colleague who advocates for customers and serves as a role model for colleagues. The role focuses on customer satisfaction, merchandising, and building brand loyalty, while helping drive results through promotional and Omni selling initiatives. Under the supervision of a People Leader, the Captain communicates expectations and priorities to colleagues and leads the execution of assigned tasks. Depending on the assignment, duties may include fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to meet the physical requirements, including lifting at least 50 pounds, standing for at least two consecutive hours, and stooping, kneeling, crouching, reaching, and climbing ladders.
- Color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in executing and completing assigned tasks.
- Model customer advocacy and provide colleagues with timely feedback on improving customer experiences.
- Resolve customer problems with customer-focused solutions.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with ongoing feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and order fulfillment.
- Depending on the assignment, fulfill customer orders, merchandise products, process new products, or supervise the selling floor.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
