Receiving Support Captain, Ocean County Mall - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for customers and a role model for colleagues. This elevated hourly role requires expertise in customer satisfaction, merchandising, and building brand loyalty. You drive results through promotional and Omni selling initiatives and, under the supervision of a People Leader, help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on the Captain assignment, the role may involve fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. The position also includes leading colleagues in assigned tasks, supporting store activities, promoting Macy’s mobile app, and performing opening and closing procedures. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. It involves frequent use of computers and other technology and substantial physical activity, including standing, lifting, reaching, and climbing ladders.
Requirements
- High school diploma or equivalent.
- Proficiency in communicating effectively with customers and providing clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
- Resourcefulness and flexibility.
- Regular, dependable attendance and punctuality.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to perform the stated physical requirements, including lifting at least 50 pounds and climbing ladders.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide colleagues with fast feedback on improving customer experiences.
- Resolve customer concerns through problem-solving and customer-focused resolutions.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experiences and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
- Depending on the Captain assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
