Retail Customer Experience Associate, Summit Mall - Full Time

Macy's•Akron, OH

4d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences and prioritize customer satisfaction by engaging with shoppers in-store and online. You will support cross-category sales, make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey. The role involves working across departments and building customer relationships through outreach tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. Alongside service and selling, you will support floor readiness, events, merchandise setup, and opening and closing procedures. Colleagues maintain clean, organized sales floors and fitting rooms, update signs and pricing, support merchandise moves, share loyalty program benefits, and work toward sales goals. Full-time colleagues typically work 30 or more hours per week; schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create exceptional, personalized shopping experiences and engage with customers across in-store and online touchpoints.
Drive cross-category sales and support overall business goals by making tailored product recommendations.
Use digital tools, including My Client and social media, to enhance the customer journey and build client relationships.
Work across different departments and transition between areas as needed.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
Update signs and pricing and support merchandise moves.
Share loyalty program benefits, ensure customers have what they need, and thank customers at the end of their visit.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Achieve sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.