Visual Support Captain, Promenade Bolingbrook - Full Time

Macy's • Bolingbrook, IL

2d • Onsite

About The Position

The Visual Support Captain supports Macy’s initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The role creates compelling visual presentations using mannequin placement and display composition to communicate current trends and seasonal campaign messages. It also supports a customer-centric store culture by maintaining visual standards, assisting customers, collaborating with merchandising teams, and educating colleagues on basic merchandising and visual presentation.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Self-starter who can adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt to changing priorities and deadlines.
• Ability to interpret, lead, and execute visual merchandising directives.
• 1–2 years of retail merchandising and/or visual display experience.

Nice To Haves

• Art, design, or creative background.
• Awareness of current fashion trends.

Responsibilities

• Lead compelling visual presentations in the store to support a proactive, solution-oriented, customer-centric culture.
• Demonstrate understanding of trend messaging and seasonal fashion trend statements.
• Collaborate with, guide, and support merchandising teams in completing their workload.
• Update and maintain mannequins and visual presentations that uphold the Macy’s brand.
• Create three-dimensional visual merchandising displays.
• Greet customers, help them locate and retrieve items, and partner with others for assistance when needed.
• Use knowledge of store products, services, loyalty programs, and point-of-sale systems to assist customers and suggest additional items.
• Resolve customer concerns and provide customer-focused service.
• Ensure accurate promotional presentations, key-item placement, merchandising standards, fixture utilization, and merchandising techniques.
• Maintain customer-readiness standards and an accessible, clean, neat, easy-to-shop store environment.
• Perform sales and support duties in addition to visual responsibilities.
• Work with store partners at all levels and coordinate with Regional Visual leaders.
• Meet with People Leaders throughout the day to reassess workload and priorities and provide feedback that supports customer experience, process improvement, and merchandising guidelines.
• Educate colleagues on basic merchandising and visual presentation.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed