H&M Visual Merchandiser - Orland Square IL

H&M • Orland Park, IL

1d • Onsite

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines, using trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role combines visual and commercial execution, customer experience, team development, and operational routines.

You plan and carry out store presentations in line with the commercial calendar, allocations, activation plans, fashion trends, mood boards, and brand guidelines. You help maintain effective customer flow, product and campaign presentation, store navigation, signage, lighting, display forms, fixtures, and activity materials. You also follow sales performance and identify opportunities to improve customer satisfaction and achieve sales goals in collaboration with store management.

The Visual Merchandiser keeps up with fashion and trends, shares relevant information with the team, coaches colleagues, supports onboarding and training, and helps maintain consistent visual and commercial standards. The position also requires following operational procedures, best practices, legal requirements, and local security guidelines while keeping the sales floor and back of house clean, organized, and safe.

Requirements

• Fashion interests and leadership skills.
• Visual and commercial experience applicable to a dynamic work environment.
• Experience being solution-focused to improve product presentation and commercial execution in a store.
• Good knowledge of visual, commercial, and operational best practices, routines, and tools.
• Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
• Curiosity, creativity, proactivity, a solution-focused approach, flexibility, and effective cross-functional communication skills.

Responsibilities

• Contribute to the store’s OMNI customer experience through visual and commercial curation in accordance with guidelines.
• Represent the H&M brand positively during customer interactions.
• Plan and organize workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
• Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
• Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
• Follow sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
• Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
• Stay informed about fashion, trends, styles, products, brands, competitors, and relevant influencers; use this knowledge to anticipate customer needs and improve the in-store experience.
• Share and communicate seasonal changes, trends, visual and commercial information, and price perception with store colleagues.
• Coach and develop the Store team’s visual and commercial skills and support daily routines and best practices.
• Develop talent, provide onboarding training to new colleagues, and organize and deliver visual and commercial upskilling.
• Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
• Support Sales Market and Area teams with store expansion project needs.
• Execute visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, trends, mood boards, and guidelines.
• Carry out sample-picking routines, including selecting garments, accessories, and shoes to create clear trends and stories.
• Execute window displays and styling according to guidelines.
• Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
• Maintain price-sign balance and upkeep in windows and throughout the store according to global strategy and Sales Market requirements.
• Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
• Maintain and care for display forms, fixtures, fittings, and interior materials with sustainability in mind.
• Work with the Area Visual Manager to keep store navigation up to date according to guidelines and store layout.
• Ensure sufficient sale and activity point-of-sale materials according to local routines.
• Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

• 25% staff discount on H&M Group brands, in stores and online.
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• H&M Incentive Program (HIP).
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed