H&M Department Manager - Orland Square IL

H&M•Orland Park, IL

About The Position

As a Department Manager at H&M, you lead and support your team, fostering an inclusive culture of collaboration and entrepreneurial spirit. You are responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding your store’s strengths and opportunities, monitoring competitors, and analyzing sales to develop plans that optimize results and profits. The role oversees the department’s customer experience, sales and budget performance, team recruitment and development, scheduling, store operations, visual and commercial execution, and adherence to procedures and legal requirements. You keep the team informed and motivated, maintain fashion and product knowledge, and ensure store routines and services meet H&M standards. The position also includes opening and closing the store daily. The expected base salary range is $23.50–$27.00 per hour. The position is hourly and non-exempt.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Own the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and ensure the team provides customer service and actively promotes products.
Assess department strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-effectively and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are followed correctly.
Keep up to date with fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and participate in relevant onboarding, training, and development processes.
Collaborate and plan with the in-store Visual Merchandiser team; give and receive feedback with colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Maintain a clean and tidy sales floor, back of house, and stockroom; uphold garment care and high-quality visual and commercial product presentation.
Maintain stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation processes, fitting-room routines, omnichannel services, and in-store technology follow standards and best practices.
Maintain price signs throughout the store according to applicable guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Access to Colleague Resource Groups and career development opportunities.