H&M Department Supervisor - Washington Square

H&M•Portland, OR

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and across the store. The role works in accordance with applicable legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor supports the total omni-channel customer experience, maintains visual and commercial presentation standards, helps identify commercial opportunities, and works with the Department Manager and store teams to address them. The role also supports customer service, product promotion, loyalty-app and sustainability initiatives, fitting-room and checkout routines, and accurate administrative practices. The position combines team communication and development with retail operations. Responsibilities include maintaining sales-floor and back-of-house conditions, stock levels, garment care and presentation, price signage, omni services and in-store technology, and store opening and closing routines. The successful candidate is an emerging leader who takes responsibility, communicates effectively, supports colleagues, works analytically with numbers and statistics, and is motivated by performance and customer service.

Requirements

Emerging leadership ability and willingness to take responsibility.
Ambitious and an effective communicator.
Supportive of colleagues.
Analytical problem-solving ability.
Capable of working with numbers and managing statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Support Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and store.
Support the total omni-channel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions.
Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service across the store and support the team in promoting and selling products.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and relevant information during customer interactions.
Share knowledge and skills with the store team.
Collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback to support learning and development.
Communicate regularly with store colleagues through daily and weekly meetings and other updates to inform, motivate, and inspire.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Manage the garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain balanced and current price signage in accordance with global and local strategies and regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and networking opportunities.
Development opportunities and access to a global talent community.