H&M Sales Advisor - Part Time - Washington Square

H&M • Portland, OR

2d • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. You use your fashion and product knowledge to help customers, promote and sell products, and support sales targets. You also contribute to garment care, replenishment, merchandise presentation, and a clean and orderly sales floor and back of house, working with the store team to deliver a strong customer experience.

The role includes keeping up with fashion trends and sharing relevant product knowledge; following store procedures, routines, and legal requirements; learning and collaborating with colleagues; and completing operational tasks such as unpacking, refilling, steaming, operating fitting rooms and checkout areas, maintaining displays and stock levels, supporting in-store services and technology, and helping open and close the store. The position is hourly and non-exempt, with a stated pay rate of $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and for creating a positive in-store customer experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to procedures and best practices.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount on H&M, & Other Stories, and COS; H&M Group staff discount card for participating brands in stores and online.
• H&M Incentive Program (HIP).
• Development opportunities and access to a global talent community.
• Access to Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed