H&M Sales Advisor (Seasonal) - Brookfield Square

H&M • Brookfield, WI

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. The role uses fashion and product knowledge to inform customers, actively promote and sell products, and support customer loyalty and in-store sustainability initiatives. The Sales Advisor works with the store team to support sales targets and deliver a positive customer experience.

The position also involves garment handling and care, replenishment, fitting room and checkout operations, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. The Sales Advisor follows store procedures, visual and commercial guidelines, health and safety requirements, and applicable legal requirements; supports opening and closing; and shares knowledge and feedback with colleagues.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omni-channel experience, providing direct customer service.
• Engage customers in conversation and help them understand fashion trends, stories, products, and relevant product information.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store-operations knowledge and skills with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to colleague resource groups and networking opportunities.
• Career growth and development opportunities.
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed