H&M Sales Advisor - Orland Square IL

H&M•Orland Park, IL

1d•Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to share relevant information, support customers, and actively promote and sell products. You also help maintain garment care, presentation, stock levels, and a clean, tidy sales floor and back of house while working with the store team to deliver a positive customer experience. The role includes supporting sales targets and customer loyalty initiatives, staying informed about fashion trends, and sharing knowledge with colleagues. You follow store procedures, routines, health and safety guidelines, and legal requirements, and participate in relevant onboarding and training. Retail operations include garment unpacking and replenishment, steaming and garment care, fitting room and checkout operations, merchandise presentation, in-store OMNI services and technology, and store opening and closing support. This is an hourly, non-exempt role. The posted compensation is $15.50 per hour; the final rate may vary based on candidate qualifications.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
Engage in conversations with customers and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions with the store management team to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Contribute to a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.