H&M Sales Advisor - St. Clair Square - Fairview Heights, IL

H&M Group • Fairview Heights, IL

6d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell H&M products and use your fashion and product knowledge to give customers relevant information and support. You contribute to garment care, presentation, replenishment, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team to deliver an excellent customer experience.

The role also involves supporting sales targets, keeping current with fashion trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant training. You will help operate fitting rooms and checkout areas, execute merchandise displays, maintain stock levels, use in-store OMNI services and technology, and support store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing excellent direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Stay up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, stockroom, and back-of-house areas.
• Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Global talent community and career-development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed