H&M Visual Merchandiser - Burlington Mall

H&M•Burlington, MA

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines. You use trend and competitor awareness to inform, coach, upskill, and develop colleagues, helping the store team deliver a great customer experience. The role combines customer sales and profit, fashion and trend awareness, team development, and visual and commercial execution. You collaborate with Store Management and Area Visual teams to plan and prioritize work, carry out campaigns and sales activities, improve commercial presentation, and support sales targets and customer satisfaction. You maintain store presentation, product care, displays, fixtures, signage, navigation, and organization in line with H&M standards and local requirements. The expected base salary range is $21.00–$24.34 per hour. The role is hourly and non-exempt. H&M offers benefits including a staff discount, medical, pharmacy, vision and dental coverage, an employee assistance program, vacation, wellness, holiday and parental pay, a 401(k), commuter benefits, health and dependent care FSA, and additional voluntary benefits.

Requirements

Fashion interests and leadership skills.
Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, and a solution-focused approach.
Effective communication skills and ability to achieve results cross-functionally.
Ability to apply visual and commercial experience in a dynamic environment.

Responsibilities

Contribute to the store’s total OMNI customer experience by ensuring visual and commercial curation according to guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time according to H&M brand standards.
Ensure good garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and prioritize actions with Store Management.
Create and follow up on actions to increase customer satisfaction and achieve sales targets, store goals, and budget.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communication practices.
Keep up to date with fashion trends, products, brands, competitors, and relevant influencers; use trend awareness to anticipate customer needs and improve in-store presentation.
Share fashion, seasonal, visual, commercial, and in-store communication information with colleagues; educate and inspire store teams.
Coach and develop Store team members’ visual and commercial skills and support daily routines and best practices.
Develop talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings aligned with Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion and store project needs.
Execute visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including selecting stockroom garments, accessories, and shoes to create clear trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layouts and fixtures to provide good customer flow and effective trend-story placement.
Maintain price signs in windows and throughout the store in line with global strategy, guidelines, and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain current store navigation in line with guidelines and store layout.
Ensure sufficient quantities of sale and other activity POS materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.