H&M Visual Merchandiser - Staten Island Mall

H&M•Staten Island, NY

About The Position

The Visual Merchandiser contributes to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. The role executes visual, commercial, and styling curation in the store according to H&M visual and commercial guidelines, using trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role partners with Store Management and the Area Visual Manager to plan work, respond to business needs, follow sales performance, and improve customer satisfaction and sales results. It also creates and maintains product presentation, campaigns, windows, store layout, signage, lighting, navigation, and display materials while following brand standards, local routines, security guidelines, and sustainability considerations. The successful candidate is curious, creative, proactive, solution-focused, flexible, and an effective communicator. They have fashion interests, leadership skills, and visual and commercial experience in a dynamic environment. The position is hourly and non-exempt, with an expected base salary range of $21.50–$23.75 per hour.

Requirements

Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, and effective communication skills to achieve results cross-functionally.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.

Responsibilities

Contribute to the store’s total OMNI customer experience through visual and commercial curation according to guidelines.
Represent the H&M brand positively during customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M brand standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales reports and KPIs, identify and prioritize visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow store procedures, OMNI service best practices, operational routines, legal requirements, and communication practices.
Stay current on fashion, trends, styles, products, brands, competitors, and relevant influencers; apply trend awareness to anticipate customer needs and enhance the in-store shopping experience.
Share information and educate store teams about seasonal changes, trends, visual and commercial information, in-store communication, and price perception.
Coach and develop the Store team’s visual and commercial skills and support daily routines and best practices to maintain consistent standards and customer service.
Develop talent, provide onboarding training to new colleagues, and organize and carry out visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion and store project needs.
Execute visual and commercial curation and styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layout and fixtures to support customer flow and effective trend-story placement.
Maintain price signs in windows and throughout the store according to global strategy, guidelines, and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Global development opportunities and access to a large global talent community.
Access to Colleague Resource Groups for community and networking.