H&M Visual Merchandiser - Staten Island Mall

H&M Group•New York, NY

1d•$22 - $24

About The Position

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to the store’s visual and commercial guidelines, using trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role combines customer sales and profit contribution, fashion and trend awareness, team development, and hands-on visual and commercial execution. You work with Store Management and the Area Visual Manager to plan workload, launch campaigns, follow sales performance, improve customer satisfaction, and meet sales and store goals. You also maintain product presentation, store navigation, fixtures, signage, lighting, and the cleanliness and safety of sales-floor and back-of-house areas.

Requirements

Curiosity and creativity, with a proactive, solution-focused, and flexible approach.
Effective communication skills and the ability to achieve results cross-functionally.
Fashion interests and leadership skills.
Ability to apply visual and commercial experience in a dynamic environment.
Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.

Responsibilities

Contribute to the store’s OMNI customer experience through visual and commercial curation according to guidelines, and represent the H&M brand positively during customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and reach sales targets, store goals, and budget.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communication practices.
Keep up to date with fashion, trends, styles, products, brands, competitors, and relevant influencers; use trend knowledge and mood boards to inform styling and product presentation.
Share fashion, seasonal, visual, commercial, and in-store communication information with store teams, including information related to price perception.
Coach and develop the Store team’s visual and commercial skills, routines, and best practices to maintain product presentation standards and customer service.
Develop and coach talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with store expansion and project needs.
Execute visual and commercial curation and styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and visual and commercial guidelines.
Carry out sample-picking routines, including selecting stockroom garments, accessories, and shoes to create clear trends and stories.
Execute window displays and styling according to guidelines, and maintain commercial layouts and fixtures to support customer flow and trend-story placement.
Maintain price signs in windows and throughout the store according to global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting functions correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and access to a global talent community and development opportunities.