H&M Visual Merchandiser - Arrowhead Towne Center
About The Position
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines. You also use trend and competitor awareness to share relevant information, coach colleagues, and develop the store team to support a great customer experience. The role combines commercial performance, fashion and trend awareness, team development, and hands-on visual execution. You work with Store Management and the Area Visual Manager to plan and adapt workload, maintain campaigns and sale activities, follow sales performance, and identify opportunities. You ensure product presentation, windows, layouts, signage, lighting, navigation, and store materials meet guidelines, while keeping sales-floor and back-of-house areas clean, organized, and safe.
Requirements
- Curiosity and creativity, with an ability to seek inspiration and work proactively and solution-focused.
- Flexibility and effective communication skills to achieve results cross-functionally.
- Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
- Experience being solution-focused to improve product presentation and commercial execution in a store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Responsibilities
- Contribute to the store’s total OMNI customer experience through visual and commercial curation, and represent the H&M brand positively in customer interactions.
- Organize and plan workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
- Launch and maintain global campaigns and sale activities on time and in accordance with H&M Brand Standards.
- Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
- Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
- Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communication practices.
- Keep up to date with fashion trends, products, brands, competitors, and relevant influencers, and apply trend knowledge to styling and product presentation.
- Share and explain seasonal changes, fashion trends, visual and commercial information, in-store communication, and price perception with store teams.
- Coach and develop the Store team’s visual and commercial skills, daily routines, and best practices to maintain high-quality presentation and customer service.
- Develop and coach talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
- Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
- Support Sales Market and Area teams with store expansion and project needs.
- Execute visual and commercial styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
- Carry out sample-picking routines, including selecting stockroom garment quantities, accessories, and shoes to create clear trends and stories.
- Execute window displays and styling according to visual and commercial guidelines.
- Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
- Maintain price signs in windows and throughout the store in line with guidelines, global strategy, and Sales Market requirements.
- Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
- Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
- Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
- Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Benefits
- Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care FSA.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day to serve the local community.
- Development opportunities and access to a global talent community.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
