H&M Visual Merchandiser - Great Lakes Crossing

H&M Group•Auburn Hills, MI

3d•$19 - $21

About The Position

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines and use trend and competitor awareness to provide colleagues with relevant information, coaching, and development. The role includes planning and adapting workload with Store Management and the Area Visual Manager, launching campaigns and sale activities, maintaining garment care and stock levels, following sales KPIs, and identifying opportunities to improve customer satisfaction and achieve sales goals. You stay current with fashion and trends, share relevant knowledge with the store team, develop colleagues’ visual and commercial skills, and carry out training and onboarding. You execute in-store styling and product presentation based on commercial plans, allocations, trends, and visual guidelines. This includes selecting samples, maintaining windows, customer flow, layouts, signage, lighting, fixtures, navigation, and point-of-sale materials. You also help keep the sales floor and back of house clean, organized, and safe, while caring for display forms and interior materials with sustainability in mind.

Requirements

Curiosity and creativity, with a proactive, solution-focused, flexible approach and effective communication skills.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience being solution-focused to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.

Responsibilities

Contribute to the store’s OMNI customer experience through visual and commercial curation according to guidelines and represent the H&M brand positively during customer interactions.
Plan and adapt workload according to the store activation plan and business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
Ensure garment care and stock levels, and provide input on allocation to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate on actions to improve customer satisfaction and reach sales targets and store goals.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
Stay current with fashion, trends, products, brands, competitors, and relevant influencers; apply trend knowledge to styling and product presentation.
Share seasonal, fashion, visual, commercial, and in-store communication information with the store team.
Coach and develop the store team’s visual and commercial skills and support daily routines and best practices.
Develop and coach talent, onboard new colleagues, organize and carry out visual and commercial upskilling, and complete required trainings.
Support Sales Market and Area teams with store expansion projects.
Execute visual and commercial styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines for garments, accessories, and shoes to create clear trends and stories.
Execute window and in-store styling according to guidelines.
Maintain commercial layouts, fixtures, customer flow, and trend story placement.
Maintain price signs in windows and throughout the store according to guidelines and requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain up-to-date store navigation.
Ensure adequate quantities of sale and other activity materials, including POS material, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Access to colleague resource groups and networking opportunities.
Career growth and development opportunities.
Community day to serve the local community.