H&M Visual Merchandiser - Great Lakes Crossing

H&M•Auburn Hills, MI

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines, using trend and competitor awareness to share relevant information and coach, upskill, and develop the store team. The role combines customer and sales support, fashion and trend awareness, team development, and visual and commercial execution. You collaborate with Store Management, the Area Visual Manager, Facilities Management, and Sales Market and Area teams to implement campaigns, maintain store presentation, improve commercial results, and deliver a consistent customer experience. The position is hourly and non-exempt, with an expected base pay range of $18.60–$21.39 per hour.

Requirements

Experience applying a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Curiosity and creativity, with a proactive, solution-focused, and flexible approach.
Effective communication skills and ability to achieve results cross-functionally.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.

Responsibilities

Contribute to the store’s total OMNI customer experience through visual and commercial curation, and represent the H&M brand positively during customer interactions.
Plan and organize workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify and prioritize visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets and store goals.
Follow store procedures, OMNI service best practices, operational routines, legal requirements, and communication practices.
Keep up to date with fashion trends, products, brands, competitors, and relevant influencers; use trend awareness to anticipate customer needs and improve the in-store shopping experience.
Share seasonal changes, trends, visual and commercial information, and in-store communication with store teams; coach and develop their visual and commercial skills.
Support daily routines and best practices to maintain consistent visual and commercial standards while sustaining customer service engagement.
Develop and coach talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All training based on Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with expansion and store project needs.
Execute store visual and commercial curation and styling based on the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including selecting stockroom garment quantities, accessories, and shoes to create clear trends and stories.
Execute window displays and styling according to guidelines; maintain commercial layouts, fixtures, and customer flow to support effective trend placement.
Maintain the balance and upkeep of price signs in windows and throughout the store according to global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain current store navigation according to guidelines and store layout.
Ensure adequate quantities of sale and other activity point-of-sale materials according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Global development opportunities and access to a global talent community.
Colleague Resource Groups for community and networking.