H&M Visual Merchandiser - Opry Mills

H&M Group•Nashville, TN

3d•$21 - $24

About The Position

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation according to the store’s visual and commercial guidelines. You use trend and competitor awareness to inform colleagues, coach and develop the store team, and support a great customer experience. The role combines commercial execution, fashion and trend awareness, team development, and visual presentation. You plan and adapt work with Store Management and the Area Visual Manager, maintain campaigns and sales activities, follow sales performance, and identify opportunities to improve customer satisfaction and reach sales goals. You also coach colleagues, develop their visual and commercial skills, and carry out the store’s styling, layout, windows, navigation, and presentation in line with guidelines and business needs. The position is based at Opry Mills. The expected base salary range is $21.00–$24.34 per hour. The role is non-exempt and hourly. The posting describes benefits including health coverage, paid leave, retirement matching, employee discounts, and other support programs.

Requirements

Curious and creative, with a proactive, solution-focused, and flexible approach.
Effective communication skills and ability to achieve results cross-functionally.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.

Responsibilities

Contribute to the store’s OMNI customer experience through visual and commercial curation in accordance with guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to reach customer satisfaction, sales, store goals, and budget targets.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communication practices.
Stay informed about fashion, trends, styles, products, brands, competitors, and relevant influencers; make time to study trends and mood boards for styling and product presentation.
Share fashion, seasonal, visual, and commercial information with store teams, including price perception and in-store communication.
Coach and develop the Store team’s visual and commercial skills and support daily routines and best practices to maintain standards and customer service engagement.
Develop and coach talent, provide onboarding training to new colleagues, and organize and carry out visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings according to Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with expansion and store project needs.
Execute visual and commercial styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and visual and commercial guidelines.
Carry out sample-picking routines, including stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
Execute window displays and styling according to guidelines.
Maintain commercial layout and fixtures to support customer flow and effective trend placement.
Maintain price signs in windows and throughout the store according to guidelines, Global strategy, and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Maintain and care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure sufficient quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.