H&M Visual Merchandiser - Twelve Oaks, Novi MI

H&M • Novi, MI

1d • Onsite

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store according to visual and commercial guidelines. You use trend and competitor awareness to share relevant information and coach, upskill, and develop the store team.

The role combines customer sales and profit, fashion and trend awareness, team development, and visual and commercial execution. You plan and adapt your workload with store management, maintain campaigns and sale activities, monitor sales performance, and identify opportunities to improve customer satisfaction and achieve sales targets. You curate product presentation and styling, maintain store layouts and navigation, and help ensure the sales floor and back of house are clean, organized, and safe.

Requirements

• Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
• Experience being solution-focused to improve product presentation and commercial execution in store.
• Good knowledge of visual, commercial, and operational best practices, routines, and tools.
• Ability to manage, follow up, and act on the selling equation and weekly sales reports.
• Curiosity, creativity, proactive and solution-focused approach, flexibility, and effective communication skills to achieve results cross-functionally.

Responsibilities

• Contribute to the total OMNI customer experience by ensuring visual and commercial curation follows guidelines, and represent the H&M brand positively in customer interactions.
• Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with the Store Management team and Area Visual Manager.
• Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
• Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
• Follow up on sales KPIs, identify and prioritize visual and commercial opportunities, and develop actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
• Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
• Stay current on fashion, trends, styles, products, brands, competitors, and relevant influencers; plan time to develop trend awareness and styling and product-presentation knowledge.
• Share seasonal changes, fashion trends, visual and commercial information, and in-store communication with store teams; coach and develop their visual and commercial skills.
• Support daily routines and best practices, develop talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
• Complete Visual Competencies and Commercial 4 All training based on regional and sales market learning and development goals.
• Support Sales Market and Area teams with store expansion projects as needed.
• Execute visual and commercial curation and styling based on the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
• Follow sample-picking routines, including selecting stockroom garment quantities, accessories, and shoes to create clear trends and stories.
• Execute window displays and styling according to guidelines, and maintain commercial layouts and fixtures to support customer flow and trend-story placement.
• Maintain price signs in windows and throughout the store according to guidelines, global strategy, and Sales Market requirements.
• Work with Facilities Management to ensure lighting is working correctly and highlights products and display forms.
• Maintain display forms and interior materials, including fixtures and fittings, with sustainability in mind.
• Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
• Ensure sufficient sale and other activity materials, including POS materials, according to local routines.
• Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

• Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k) with company match.
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Development opportunities around the globe.
• Colleague Resource Groups and opportunities for colleague community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed