H&M Seasonal Sales Advisor - Twelve Oaks, Novi MI
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. You support customers with guidance, promote H&M's customer loyalty app and in-store sustainability initiatives, and represent the H&M brand positively. You contribute to store sales and operations by completing garment care and replenishment, operating fitting room and checkout areas, maintaining merchandise presentation and stock levels, and keeping the sales floor and back of house clean and tidy. You work collaboratively with the store team, follow store procedures and legal and health and safety requirements, and participate in relevant onboarding and training.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome, guide, and assist customers in the store and available OMNI experience.
- Engage customers in conversation and provide excellent service and relevant product and fashion information.
- Promote and sell products, and support commercial or operational actions to reach sales targets.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Keep up to date with fashion trends, products, competitors, and relevant influencers.
- Share service, fashion, and store operations knowledge with colleagues and give and receive feedback.
- Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
- Participate in onboarding, introductions, training, and courses relevant to the role and future development.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, stockrooms, and other back-of-house areas.
- Support garment presentation and maintain merchandise displays in line with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support opening and closing of the store.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs and paid time off, including a community day
- Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
- H&M Incentive Program (HIP)
- Colleague Resource Groups and networking opportunities
- Development opportunities around the globe
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
