H&M Store Visual Manager - Cielo Vista

H&M Group•El Paso, TX

4d•$21 - $24

About The Position

As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. Working with the store team, you apply trend awareness to deliver visual and commercial curation in line with guidelines and drive store sales. You lead, coach, and develop the Visual Merchandiser team through upskilling and support a sustainable talent pipeline. The role oversees visual, commercial, and styling execution in the store, including campaigns, sale activities, product presentation, customer flow, signage, navigation, and store condition. You work closely with Store Management and Area teams to set goals, follow up on performance, develop colleagues, and ensure store routines and standards are met.

Requirements

Experience working as a Visual Merchandiser in a store.
Experience in team coaching and talent development, including upskilling, with strong leadership skills.
Experience applying a solution-focused approach to improve product presentation and commercial implementation in a store.
Good knowledge of retail management and visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Fashion interest, curiosity, creativity, and the ability to seek inspiration.
Extensive visual and commercial experience, with a proactive, solution-focused, and flexible approach to achieving cross-functional results.

Responsibilities

Contribute to the store’s OMNI customer experience by following visual and commercial curation guidelines and representing the H&M brand positively in customer interactions.
Set, implement, and follow up on visual and commercial goals with the Store Manager, Area Visual Manager, and store teams.
Lead the VM team in organizing, planning, and prioritizing work according to the store activation plan and business needs.
Launch and sign off global campaigns and sale activities on time and according to H&M Brand Standards.
Ensure garment care and appropriate stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales reports and KPIs, identify visual and commercial opportunities, and prioritize actions with Store Management.
Ensure the VM team develops actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow up on OMNI service best practices, operational routines, legal requirements, and store communications with Store Management.
Stay current on fashion trends, products, brands, competitors, and relevant influencers, and coach the VM team in trend awareness and styling techniques.
Lead, inspire, and educate store colleagues on seasonal changes, trends, visual and commercial information, in-store communication, and price perception.
Coach and develop visual and commercial skills across VM and Store teams to maintain high-quality product and commercial presentation.
Support daily routines and best practices that maintain consistent visual and commercial standards and customer service engagement.
Recruit, onboard, manage performance, upskill, and develop talents and new colleagues with the Store Manager and Area Team.
Complete talent management and succession planning in the store, and support Area and Sales Market teams with talent for expansion projects.
Organize and deliver visual and commercial upskilling, and ensure teams complete required Visual Competences and Commercial 4 All trainings.
Execute visual, commercial, and styling curation according to the commercial calendar, allocation, store activation plan, trends, and guidelines.
Coach the VM team on sample-picking routines, including quantities of garments, accessories, and shoes, to create clear trends and stories.
Ensure window and styling execution follows guidelines and creates an inspirational, commercial customer experience.
Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
Ensure price signs in windows and throughout the store are balanced and maintained according to global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure the store has sufficient sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.