H&M Store Visual Manager - Westfield southcenter

H&M Group•Seatac, WA

1d•$32 - $37•Onsite

About The Position

The Visual Merchandiser Manager contributes to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. Working with the store team, the manager applies trend awareness to deliver visual and commercial curation in line with guidelines and drive store sales. The role leads, coaches, and develops the Visual Merchandiser team, building a sustainable talent pipeline through upskilling. The manager oversees visual and commercial goals, campaign and sale launches, product presentation, customer flow, store navigation, and sales-performance follow-up. They collaborate with Store Management, the Area Visual Manager, Area teams, and Facilities Management to maintain brand standards, operational routines, and a safe, organized store. The role also includes recruiting, onboarding, performance management, succession planning, and developing visual and commercial capabilities across the store team.

Requirements

Experience working as a Visual Merchandiser in a store.
Experience coaching teams and developing talent, including upskilling, with strong leadership skills.
Experience finding solutions to improve product presentation and commercial implementation in a store.
Good knowledge of retail management and visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Fashion interest, curiosity, creativity, trend awareness, proactivity, flexibility, and a solution-focused approach to achieving results cross-functionally.

Responsibilities

Contribute to the store’s OMNI customer experience by following visual and commercial curation guidelines and representing the H&M brand positively in customer interactions.
Set, implement, and follow up on store visual and commercial goals with the Store Manager, Area Visual Manager, and store teams.
Lead the VM team in organizing and prioritizing workload according to the store activation plan and changing business needs.
Launch and sign off global campaigns and sale activities on time and in accordance with H&M Brand Standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and prioritize actions with Store Management.
Ensure the VM team develops effective actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow up on OMNI service procedures, operational routines, legal requirements, and store communications with Store Management.
Stay current on fashion trends, products, brands, competitors, and relevant influencers; coach the VM team in trend awareness and styling techniques.
Lead, inspire, educate, and develop store teams on seasonal changes, trends, visual and commercial information, and price perception.
Coach VM and Store teams to deliver high-quality product and commercial presentation in accordance with guidelines.
Support daily routines and best practices that maintain visual and commercial standards and customer service engagement.
Recruit, onboard, manage performance, upskill, and develop talent with the Store Manager and Area team; complete talent management and succession planning.
Organize and deliver visual and commercial upskilling, ensure completion of Visual Competences and Commercial 4 All training, and support talent needs for store expansion projects.
Manage visual, commercial, and styling curation based on the commercial calendar, allocation, store activation plan, trends, and guidelines.
Coach the VM team on sample-picking routines and ensure clear trend stories using garments, accessories, and shoes.
Ensure window and styling execution follows guidelines and creates an inspirational, commercial customer experience.
Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
Ensure price-sign presentation is balanced and maintained in accordance with global strategy and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms, fixtures, and fittings with sustainability in mind.
Work with the Area Visual Manager to maintain current store navigation in accordance with guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.