Visitor Ambassador, 24 Hour, Evenings
About The Position
Acts as a customer service and informational resource for patients, families, and visitors as they enter the hospital, working collaboratively with other departments to support patient and customer satisfaction. The role is scheduled for 24 hours per week, Monday through Friday and weekends, from 3:00 p.m. to 11:30 p.m. The position is non-exempt and represented by SHARE (State Healthcare and Research Employees). The hiring range is $19.74–$26.96 per hour, based on a full-time schedule; compensation for reduced schedules is prorated. A signing bonus may be available, with eligibility confirmed during the interview process.
Requirements
- High school graduate or equivalent.
- At least one year of strong customer service experience.
- Strong communication skills.
- Phone and computer skills.
- Ability to multitask and prioritize.
- Familiarity with basic medical terminology.
Responsibilities
- Greet patients and visitors promptly and courteously and provide accurate information about services.
- Provide basic patient status information, visiting times, and procedures to patients, visitors, and callers.
- Produce and provide standardized directions to UMass Memorial Medical Center facilities.
- Follow procedures for patient security and confidentiality.
- Assist with visitor management, including screening, entering data into a computer, tracking visitor locations, and possible temperature checks.
- Use computers to access daily patient schedules and service locations and provide appointment schedules and information as needed.
- Reference information about patient locations, admissions and discharges, patient phone numbers, and visitor instructions.
- Manage a high volume of telephone calls concerning patients, visitors, vendors, and staff.
- Help arrange taxis or other basic transportation.
- Monitor visitor activities in the lobby and notify Security of potential problems.
- Arrange escorts for patients and visitors to assigned areas.
- Distribute personal protective equipment (PPE) to employees, patients, and visitors.
Benefits
- A signing bonus may be available; eligibility is confirmed during the interview process.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
