Visitor Experience Ambassador
J.C. Newman Cigar Co.•Tampa, FL
•Onsite
About The Position
J.C. Newman Cigar Co. is seeking a personable and knowledgeable Guest Experience Associate to create welcoming, engaging experiences for visitors to its historic El Reloj factory, museum, and store in Tampa’s Ybor City. The role shares the history of Tampa’s cigar industry and the art of cigar making while supporting tours, purchases, educational activities, and the Newman family legacy. It also helps guests discover the broader El Reloj District, including its planned hospitality experiences opening in late 2026.
Requirements
- High school diploma required.
- Strong verbal communication skills, including clear speaking and proper enunciation.
- Ability to read, write, and speak English.
- Passion for hospitality, guest service, and sales.
- Friendly, professional demeanor and strong interpersonal skills.
- Flexibility to work evenings, weekends, and special events as needed.
- Maintain a polished and professional appearance.
Nice To Haves
- College degree preferred.
- Bilingual English/Spanish is a plus.
Responsibilities
- Create memorable guest experiences that generate positive word-of-mouth and strengthen the J.C. Newman brand.
- Lead and facilitate factory guest experiences, including guided tours, hand-rolling classes, Cigar 101, tobacco tastings, and future educational experiences.
- Learn and share information about company history, cigar manufacturing, museum exhibits, and merchandise; perform other duties assigned by management.
- Operate the point-of-sale system to process purchases, discounts, returns, and payments accurately and efficiently while maintaining high customer service standards.
- Keep store displays stocked, organized, and visually appealing.
- Resolve guest questions and concerns professionally and positively using interpersonal communication.
- Discuss, recommend, and sell cigars and other Factory Store merchandise.
- Provide information about the El Reloj District, nearby attractions, local activities, and directions.
- Operate the passenger elevator when needed.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k) savings plan with company match
- Company-paid life insurance
- Company-paid short-term disability insurance
- Company-sponsored long-term disability insurance
- Paid time off
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
